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Away Fan Guide: Norwich City

Away Fan Guide: Norwich City
Written by Publishing Team

stadium address

Norwich City
Karoo Road
Norwich
NR1 3JE

Card information

Fans are advised not to travel unless they are in possession of a valid match ticket. Ticket upgrades will not be available on match day.

Please make sure you carry your ticket with you before you travel and arrive early to allow for this Extra time for additional COVID checks.

The Everton Fan Center will be open from 10am-1pm on Saturday 15 January to handle any ticket inquiries. Please call 0151556 1878 for any support.

Supporters who have any issues with tickets after 1pm or those requesting duplicate tickets should report to the ticket office located in the South Wing on Karoo Street.

Help and support

There will be a team of Everton Travel Stewards in the game to help with any issues that may arise while you are on Carrow Road.

For updates from Merseyside Police, follow @MerPolEFC on Twitter.

COVID Guidelines

Prior to your visit to Carrow Road, please be sure to read the Supporter’s Code of Conduct. By purchasing a ticket, you agree to follow this Code of Conduct at all times. Excuse meclick here To read it in full.

Fans aged 18 or over are required to provide proof of complete COVID-19 vaccination via an NHS COVID Card or NHS app (with both doses received at least 14 days prior to a match) or proof of a negative lateral flow test taken within 48 days before kick-off. Proof of passive lateral flow test will only be accepted by text or email.

True medical waivers from testing/vaccination are accepted on a case-by-case basis, and testing is only required for supporters 18 years of age and older. In addition to acceptance of proof via an NHS COVID permit or NHS vaccination letter (or international equivalent provided it is in English), test results from any government approved laboratory or GP or via proof of self-reporting of a lateral flow test result through the Kingdom Government portal United online, will be accepted.

In line with government guidance, all supporters aged 11 and over are expected to wear a face covering when in indoor areas, other than eating or drinking, or in exempt locations. Fans are not required to wear face coverings when in their designated seat in the stadium, although they are able to do so if they choose.

More information can be found here.

Please also keep in mind that players and management are required to stay within match day bubbles and cannot stop to get autographs and photos before or after the match.

Stadium information

Most of the outlying stadiums will operate on a cashless payment system and fans should be aware of this when purchasing from match day kiosks.

Accessible information

Norwich City brings live matchday football commentary to every visually impaired fan. Please call the ticket office on 01603 721902 and select option 1 to reserve your headset.

Portable inductive loops for hearing aids are also at their ticket office.

Parking for people with special needs: Limited street parking around the stadium is available to Blue Badge holders only. For updated information on changes and restrictions, please call the Blue Badge Parking Scheme at 0344980 3333 or visit their website.

All accessible toilets in Norwich are now equipped with a radar switch system for easy access.

If you are experiencing hearing difficulties, please click this link to let us know.

travel information

Please be advised to check all selected travel itineraries before traveling due to any unforeseen circumstances that may affect your travel plans.

From the west (A47): Exit the A47 at the A146, and follow the signs for Norwich and Lowestoft. Turn left at the first set of lights down the ramp, continue to the next set of traffic lights and turn right onto Martineau Lane. Continue in the right lane and at the County Hall roundabout, take the second exit. Keep right and turn right at the next set of traffic lights on King Street – Follow this road as it bends to the right over the bridge, so Carrow Road is visible to your right.

From the south (A11): Approaching Norwich on the A11, take the 5th exit at the Thickthorn Roundabout on the A47, and follow signs for Great Yarmouth. After joining the A47, follow the directions above to get to the ballpark.

From Ipswich (A140): You approach Norwich on the A140, eventually arriving at a roundabout where the road meets the A47. Take the third exit at this roundabout on the A47 towards Great Yarmouth. Follow the road to the next exit (A146) and then follow the instructions mentioned “from the West” to reach the stadium.

From the east (A47): Exit the A47 at the A146, and follow the signs for Norwich and Lowestoft. Turn right at the first set of lights at the bottom of the ramp, sign for Norwich, then continue to the next set of traffic lights and turn right onto Martineau Lane. Continue in the right lane and at the County Hall roundabout, take the second exit. Keep right and turn right at the next set of traffic lights on King Street – Follow this road as it bends to the right over the bridge, so Carrow Road is visible to your right.

To visit supporters traveling on buses or unofficial minibuses, please contact the Norwich City Ticket Office on 01603 721902 for information on parking.

Parking is available for First Team games on its grounds at County Hall, Martineau Lane Norwich, NR1 2DW, which is a 10-minute walk from Karrow Road. No prior reservation available.

The price for each match is £6, to be paid per day by card or cash. Please note that road closures operate immediately before and after matches outside the stadium to allow pedestrians to leave safely.

Residents’ parking schemes exist in the streets around Karoo Road and this is strictly enforced and identified by street signs. Excuse me No Park in these areas where you will be fined, and please also be respectful of the needs of the locals.

Parking at Morrisons adjacent to the stadium is for store customers only, with penalties for misuse of this parking lot.

Public transport

trains: Norwich Train Station is less than ten minutes’ walk from the Karrow Road. Upon exiting the station, turn left and follow Koblenz Street to reach the stadium or alternatively walk straight at the traffic lights and through the Riverside Leisure complex to reach the stadium.

For more information on train services, visit: Greateranglia.co.uk

Bus: First Group provides city and county-wide bus services to Norwich. Norwich Bus Station is approximately one mile off Carew Road on Surrey Street (NR1 3NX). Park and Ride services also operate throughout downtown.

For more information about bus services: norfolk.gov.uk/roads-and-transport

Fitness Trainer: Norwich is directly connected to London via National Express bus services, with the capital providing additional links to a number of other cities across the country.

More information on schedules and tickets: nationalexpress.com

Due to the additional security arrangements, all fans are advised to arrive at the venue and enter the grounds as soon as possible. This will allow the time required to perform these additional security checks which could potentially extend wait times.

For a list of items not allowed inside the stadium, click here.

Fan behavior and safe advertising

Anti-discrimination: Everton Football Club maintains a zero-tolerance stance against any discriminatory behavior and language used for travel to, from or during a match. We are committed and dedicated to embracing equality and diversity in everything we do. To remind you of the ‘All Together Now’ club campaign launched to promote the ‘Family of Football for All’ and we will not stop in our mission to advance equality through the positive power of football.

Possession or use of fireworks: Everton Football Club does not condone the use of fireworks under any circumstances. Any fan found using them will be subject to action by the club and the police. Remote clubs use various techniques to detect possession and use of fireworks. Anyone found in possession of such items is liable to arrest which could result in a criminal conviction and subsequent football ban.

Antisocial behavior in concourse: In previous seasons, there was an increase with a small group of fans participating in antisocial behavior (beer throwing) within club meet. This results in many of your fellow fans destroying social activity in half the time due to the actions of a small minority. Such action can result in expulsion from the field or in the event of more serious incidents, suspension and subsequent ban of the football.

Please continue to enjoy match day but we also ask that you be mindful of other supporters and how they will be affected by your behaviour. We would like to thank you for your continued support in protecting the reputation of Everton Football Clubs and your support in enhancing the match day experience for all. thank you.

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